The reason we booked was because of the beautiful gardens, and they would be the perfect backdrop for our wedding pictures.
Had no issues on lead up to the wedding, they were great.
The day before our wedding they called to say that there was another event on, and that there would be some sculptures visible from the Terrace Suite which we had booked. This event had been advertised 2 weeks prior to the wedding, which they neglected to tell us about until the day before. There were giant Ice Age sculptures everywhere which moved and made noises. Everywhere we had wanted pictures, there was a sculpture. We had paid so much money for our photographer, it was just wasted. They were so off putting during our photos. If they had given us notice then we could have found other areas to take photographs but they didn't think to tell us.
We complained on the day, and they said to speak to the team who booked our reception. It took over 6 weeks for a response, which frankly is disgraceful. The sales manager, Isabel, called me over 6 weeks after the event to apologise and offer free entry to the gardens. I don't ever want to go back. They didn't explain the policy to throw away wedding cakes after the event so our cake and cake topper were chucked and we weren't told that would happen.
We hadn't been invoiced until recently, as they couldn't even send the invoice to the correct email address.
Overall, they are incompetent and I would recommend you steer well clear of them. They might be reasonably priced, but they have tarnished the memory of our wedding day.The reason we booked was because of the beautiful gardens, and they would be the perfect backdrop for our wedding pictures.
Had no issues on lead up to the wedding, they were great.
The day before our wedding they called to say that there was another event on, and that there would be some sculptures visible from the Terrace Suite which we had booked. This event had been advertised 2 weeks prior to the wedding, which they neglected to tell us about until the day before. There were giant Ice Age sculptures everywhere which moved and made noises. Everywhere we had wanted pictures, there was a sculpture. We had paid so much money for our photographer, it was just wasted. They were so off putting during our photos. If they had given us notice then we could have found other areas to take photographs but they didn't think to tell us.
We complained on the day, and they said to speak to the team who booked our reception. It took over 6 weeks for a response, which frankly is disgraceful. The sales manager, Isabel, called me over 6 weeks after the event to apologise and offer free entry to the gardens. I don't ever want to go back. They didn't explain the policy to throw away wedding cakes after the event so our cake and cake topper were chucked and we weren't told that would happen.
We hadn't been invoiced until recently, as they couldn't even send the invoice to the correct email address.
Overall, they are incompetent and I would recommend you steer well clear of them. They might be reasonably priced, but they have tarnished the memory of our wedding day.