Laura at Lovebird has the loveliest approach, professional, friendly but also down to earth which automatically puts you at ease.
I felt I wasn't the easiest of customers as I had a slight blip the week after I chose and paid the deposit on my dress. I panicked and thought I'd made the wrong choice. I called Laura to tell her, luckily she hadn't put the order through. She was incredibly accommodating and invited me back to have another look. As it turned out my original choice was the right one.